All deliveries placed through our website are processed and dispatched in the UK. Any orders placed before 3pm on Monday – Saturday are usually dispatched that same day. We generally send parcels by Royal Mail first class recorded delivery. At our discretion and if we believe there is a preferable means of delivery for you then we may substitute an alternative courier. If we do, this will be at no additional cost to you. For your peace of mind, all orders are sent fully tracked and are insured against loss or damage. When your order is dispatched you will receive an email to notify you of this.
Please ensure that the address and contact details you supply are complete and correct prior to completing your order as they cannot be easily changed once the order has been dispatched.
Due to recent Royal Mail strikes, there may be delivery delays with your order. If you are concerned your order has not arrived, please email us at firstname.lastname@example.org.
EU/EEA CBD Delivery
We offer delivery to all EU and EEA nations for an additional charge of £5 irrespective of order value or size. Orders placed before 3pm on Monday – Saturday are usually dispatched that same day and are sent either by Royal Mail or Hermes, using a tracked service.
Delivery times are longer than normal at the moment. Please allow up to 20 days of the delivery time for the EU.
For all other overseas deliveries please wait up to 6 weeks as delivery times are longer than normal.
Deliveries to countries outside of the UK and EU/EEA are charged at £15 irrespective of order value or size. As with EU/EEA deliveries, orders placed before 3pm on Monday – Saturday are usually dispatched that same day and are sent either by Royal Mail or Hermes, using a tracked service.
CBD Regulations in Countries
Certain countries have legalized CBD while others have not. Respectfully, Voyager only sells and ships to the following countries where CBD has been legalised.
Antigua and Barbuda, Argentina, Australia, Austria, Bahamas, Belize, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Denmark, Eswatini (fmr. Swaziland), Finland, France, Germany, Ghana, Greece, Guatemala, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Mauritius, Mexico, Montenegro, Morocco, Namibia, Netherlands, New Zealand, North Macedonia, Norway, Pakistan, Panama, Paraguay, Peru, Poland, Portugal, Puerto Rico, Romania, Rwanda, San Marino, Serbia, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, United States, and Uruguay.
*Voyager acknowledges that laws often change over time. As a company, we try our best to keep up to date however if you are still concerned about whether CBD is legal in your country please contact us at email@example.com.
Lost or Undeliverable Orders
All products on our website are legal in the United Kingdom. We cannot provide any information on the legal status of a product in any other country. You accept the responsibility to inform yourself about your local laws, import and custom regulations before ordering and you certify that the import to your country of the products ordered is legal. By placing an order with us you accept all responsibilities regarding the legality of the products that will be shipped to you. We are not able to resend or refund orders which have been seized/destroyed by Customs in your country.
If your order is lost in the post then we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged we will send you replacements for the damaged items immediately.
If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.
All orders are sent with proof of postage and insurance. If you do not receive your order within the stated times please contact us and we will investigate and, where appropriate, resend your order. Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery.
If we are aware of any delays in delivery times we will contact you immediately. You may cancel your order without cost up to the point that you receive confirmation that your order has been dispatched.